Read Emails

Navigation

1. Click Tasks in the top navigation menu.
2. Select Read Emails from the dropdown list.

How to Enable Read Emails

To enable the Read Emails menu for a user, follow these steps:

1. Go to Master Data → Users.
2. Open the required user.
3. Go to Role and Permissions.
4. Enable Email2Ticket Permission.
5. Save the changes.

Read Emails brings all your incoming messages into one place, making it easy to search and view emails from any date range you choose.

Viewing and Filtering Messages

Step 1: Set the Date Range

• From Date: Select or enter the start date for the period you want to inspect.
• To Date: Select or enter the end date for the search window.

Step 2: Apply Status Filters (Optional)

• Check New Only to restrict results strictly to unread or newly arrived emails.
• Leave New Only unchecked to retrieve both read and unread messages within the selected timeframe.

Step 3: Load Results

• Click Refresh to run the query and display matching messages in the list below.